Refund/return policy for unsatisfactory products

 

Refund Policy (physical product)

 

Returns and Refunds: We accept returns within 15 days of receiving the product, provided it arrives in poor condition.

Return conditions: The products must be in their original condition. A valid proof of purchase is required. Returns will not be accepted once the design has been approved and the product is in the process of printing and shipping, since prior approval confirms your acceptance of the design.

Return process: Contact our customer service to start the return process. We will provide you with detailed instructions.

Inspection and Approval: We will inspect the returned product and, if it meets the conditions, we will process the refund.

Refund Schedule: Refunds will be processed within 15 business days of approval of the return.

Questions and support: For more help, do not hesitate to contact us at any time.

 

Refund policy (digital files)

Refunds for digital files: If you are not satisfied with the final design of a digital file, we will issue you a refund.

Conditions for refunds of digital files: A refund will be provided only if you are not satisfied with the approved final design. Refunds will not be accepted once the design has been approved, as this confirms your acceptance of the final product.

Refund process: contact our customer service to request a refund. Provide the necessary details and the reason for your dissatisfaction.

Approval and processing: After the review and approval of your refund request, we will process the refund.

Refund Schedule: Refunds for digital files will be processed within 15 business days of approval.

Questions and support: For more help, do not hesitate to contact us at any time.