Faqs
Have questions? We have answers.
Custom design
Can you create a fully custom design?
Can you create a fully custom design?
Yes! We can bring almost any idea to life. Whether you have a unique concept in mind or want something beyond our existing designs, our talented artists can craft a one-of-a-kind portrait tailored to your vision.
How much does a custom design cost?
How much does a custom design cost?
Custom designs have an additional fee depending on the complexity of the artwork. Prices vary based on details, elements, and background requests. Contact us with your idea, and we’ll provide a quote!
How long does it take to complete a custom portrait?
How long does it take to complete a custom portrait?
Since custom designs are created from scratch, they require additional time. Expect an extra 3 to 5 business days for us to perfect your personalized artwork before sending it for approval.
Are there any restrictions on custom designs?
Are there any restrictions on custom designs?
Yes, we do not create portraits that include copyrighted characters, logos, or trademarked elements. However, we are happy to offer alternative designs that align with your vision while respecting copyright guidelines.
What kind of reference photos should I provide?
What kind of reference photos should I provide?
For the best results, we recommend high-resolution, well-lit photos where the subject is clearly visible. If you’re unsure which photo works best, feel free to send multiple images, and we’ll help you choose the most suitable one.
Let us know if you'd like to personalize something special—if you can imagine it, we can create it! 🎨✨
Orders and Personalization
What size should I buy?
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located on each product page.
How do I place an order?
How do I place an order?
Placing an order is easy! Simply select your desired product, customize it with your options (style, size, text, etc.), Upload the photos you want to use and proceed through checkout.
What information do I need to provide for my custom portrait?
What information do I need to provide for my custom portrait?
We require clear, high-quality photos of your pet (or even family members, if applicable), along with any personalization details such as design number and custom text (if applicable)
What styles do you offer?
What styles do you offer?
We offer a wide range of styles—from classic portraits to themes like cowboy, poker, humorous, and more. If you have a special idea, just let us know and we’ll bring it to life!
Design Review & Revisions
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How long does it take to receive my design preview?
How long does it take to receive my design preview?
Our design process takes 1 to 2 business days. Once your design is ready, we’ll send you a preview for your approval.
Can I request changes to my design?
Can I request changes to my design?
Absolutely! We offer unlimited revisions until you’re completely satisfied with your portrait.
What happens if I don’t respond to the preview?
What happens if I don’t respond to the preview?
If we don’t hear from you within 48 hours of sending the preview, we’ll proceed to finalize your design.
Delivery & Shipping
What are the processing and shipping times?
What are the processing and shipping times?
After design approval, your order is processed and shipped within 7-10 business days for physical products. Digital orders are delivered via a download link or via email shortly after approval.
Can I track my order?
Can I track my order?
Yes! Once your order is shipped, we’ll provide you with a tracking number to monitor its progress.
What should I do if my order doesn’t arrive on time?
What should I do if my order doesn’t arrive on time?
Please contact us immediately if you experience any issues with delivery, and we’ll work quickly to resolve them.
File Formats & Product Quality
In what formats will I receive my digital design?
In what formats will I receive my digital design?
Your artwork is delivered in two high-quality formats:
- JPG: Ideal for sharing on social media or as a wallpaper.
- PDF: Optimized for professional printing.
What materials are used for printed portraits?
What materials are used for printed portraits?
We use premium canvases and durable inks to ensure your artwork remains vibrant for years to come. Additionally, when opting for a framed portrait, we offer high-quality wood frames, and our museum-grade matte posters provide exceptional durability.
Can I choose the size of my portrait?
Can I choose the size of my portrait?
Yes, we offer multiple sizes to suit your space and style preferences.
Payments & Billing
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, G pay and other secure online payment methods.
Is it safe to pay on your site?
Is it safe to pay on your site?
Absolutely. Our platform uses advanced encryption to protect your information.
How do refunds or changes work?
How do refunds or changes work?
If you encounter any issues, please refer to our Refund Policy for details on refunds and modifications. We are committed to your satisfaction.
Privacy & Security
How is my personal information protected?
How is my personal information protected?
Your privacy is paramount. We store all data securely and never share your information without your consent.
Will my photos be used for any other purpose?
Will my photos be used for any other purpose?
No. Your photos are used exclusively to create your custom portrait. However, if you leave a review with a photo, we may use it on our website or social media to showcase your beautiful artwork.
Additional Information
Do you guarantee satisfaction?
Do you guarantee satisfaction?
Absolutely. If you’re not completely satisfied, we’ll work with you to make it right or offer a refund according to our policy.
How can I reach customer support?
How can I reach customer support?
You can email us at support@pawtraitsbyrocco.com or use our live chat. We’re here to help!